Have you felt like you’ve plateaued in your skill as a telemarketer? We know that it can be a tough field for work. One of the biggest challenges of this career is that we have to make sure that we stay sharp all of the time. We have to be on our toes, so to speak.
However, when you are making calls all day, your brain starts to turn to mush. The calls all blend in together and it becomes difficult to sound intelligent and make a strong, personal connection with the person on the other end of the line.
What you need to do is make a commitment to progress and learning. This is how you will better your craft and continue to be at the top of your game. Below, we’ve included some tips and ideas of how to work on improving your quality of work in the telemarketing field. Keep reading for the details!
Be a learner
Sometimes, it is very easy to rest on your laurels if you are pretty good at your job. However, staying stagnant and maintaining the status quo is the fastest way to get bored with your job. Here are some things that you can do to ensure you have a career with continued learning.
Research psychology and sociology online
Learning how people function in social interactions is a great way for you to stay ahead of the game with somebody on the phone. You’ll know what to do when somebody says something. You’ll also be more sensitive or what to look for when detecting how the other person is feeling about something. All of this is extremely pertinent information when it comes to knowing how to do things at the top level.
Another great thing that you can do for your telemarketing career is to learn logic. You’ll be able to reason with people more effectively and make a more convincing case for your product or service.
“You’re not from around here, are you?”
If you have watched any kind of old western movie, you have probably heard a line like that. In those situations, there is something that the protagonist has said or done that indicates that they have not picked up on social cues of the locals. This can encompass many parts of behavior, whether it be mannerisms, expressions, or even an accent.
When you are working as a telemarketer, you want to make sure that you win over the person on the other line to your side as quickly as possible. One of the best ways to do this is to make them feel comfortable with you. While using friendly language and non aggressive sales tactics are definitely a great start, there are still more things that you can do. One of those things is learn how to do a great local accent. Read on down below to find out all about it.
Speaking like a local
Do your research
An important thing that you’ll need to do in order to learn how different accents work is to do your research. Listen to how people from that area say certain words.
Remember, you don’t have to do a carbon copy of a very local accent. That can be too difficult to learn and end up being way more effort than it is worth. However, if you can nail a great regional accent, you will have a very powerful tool in your back pocket to use for sales.
When it comes to selling things over the phone, you have to make sure that your speaking skills are top notch. In this line of work, your voice and how you use it is your number one weapon for getting sales and generating revenue. As a result, you’ll want to spend time honing your practice in this area.
Sometimes, the important thing about getting your point across is not about what you are saying, but how you are saying it. Your tone, pace, enunciation, and other things all play a big part in convincing the person on the other line to buy your service or product.
This can sometimes be tricky. In every day speech, we don’t necessarily have to think about enunciation. There is something to be said about having a conversation face to face with somebody that makes it much easier to understand them. This is true to such a point that you can even understand what people are saying when they are speaking a language that you don’t speak. All you have to do is pick up on their visual cues for body language.
However, when you are on an on the phone kind of situation, you don’t have that luxury.
So, you’ll need to be extra precise with the way that you say words. Make sure that you do your best to speak clearly. The easier it is for them to understand what you are saying, the more effective you are being in getting your point across.